Customer Relationship Management (CRM)

To obtain customer relationship management services, a free consultation, or to know the cost of obtaining a customer relationship management (CRM) service, send your details and we will contact you.

What is Customer Relationship
Management (CRM) System?

A customer relationship management (CRM) system
is a strategy that includes all the ways a company interacts with its customers and that enables it to collect, analyze, and respond to data about customer needs. A CRM system also helps companies learn about customers' buying habits, preferences, complaints, and the like. A customer relationship management system uses marketing automation software with marketing campaigns to provide a customized experience for each customer and thus enhance customer loyalty.

The goal of the customer relationship management system is to improve the business relationship between the company and the customer. It helps you manage all your contacts with customers, including identifying leads, sales, e-commerce, and customer service. So if you want to increase sales or gain new customers, and determine the appropriate marketing methods to use to reach your target audience, you will need to use an effective CRM software.

What kind of Software Engineering Projects
our company can handle?

We at Sohoby Company, the best software design company in Saudi Arabia, can achieve your goals by designing Android and iOS system software, as we work to turn ideas into reality. If you want to know the prices and cost of creating and developing a bespoke software or obtaining services for designing and programming your system software, we will provide you with a free consultation.

Why is customer relationship management important to your business?

A CRM system is a strategic approach that will help you manage customers. This process starts with creating a single data point for each customer, and then that data expands all the way to a holistic view of that customer. This way, you get unique and personalized experiences for your customers. Building relationships with potential clients, or strengthening relationships with existing clients, is essential to retaining them.

E-CRM plays a central role in this process. A CRM system is the central repository for all your customer data, which you as a business owner can use to initiate contact to keep potential customers engaged or engage with hesitating customers and then convert them into real customers. CRM systems will help you see everything in one place, where you get a simple and customizable dashboard that can tell you a customer's past history with you, the status of their orders, any outstanding customer service issues, and more.

A new study from Gartner finds that by 2022, customer management systems will account for 73% of all enterprise software spending. The study also predicts that the CRM market will grow from $13.4 billion in 2015 to $41 billion in 2022. Companies that invest in a customer relationship management system are also well positioned to take advantage of this growth opportunity.

If you want your business to be successful, you need a strategy for the future. And it's good to know that a customer relationship management system is the framework for that strategy. It's not just about managing what happens now, it's about managing what happens after you win new customers and grow your company. Customer Relationship Management is the solution for companies that are ready to think about how they will continue to grow.

Advantages of Customer Relationship
Management (CRM) in Sahbi Company

Expandable
  • Customer Relationship Management is a vital tool for any business that wants to grow its customer base. It is important to have a system that can help automate various business functions. Therefore, customer relationship management services are the ideal solution for any organization of any size - whether large companies or small companies.
  • With a CRM system, you will never have to worry about losing any part of your data. With the help of CRM systems, you can keep your team up to date with every change in these systems. In addition, you will be able to store all your data records and access them with a very fast performance.
Safe
  • Our CRM security system focuses on all aspects including data transfer and backups. These are the key components of successful customer relationship management. We take a holistic approach to customers' IT security needs, including assessment, design and installation services, as well as ongoing consulting and maintenance services. 
  • The security system in the customer relationship system is designed to protect data in different ways. For example, data is encrypted before it is transmitted to prevent unauthorized access. In addition, access to documents is restricted by password protection. This way, you can rest assured that your corporate data is safe and protected.
Integrated
  • Connectors are web-based applications that provide additional CRM functionality, allowing companies to easily communicate with their customers by having a single point of contact. They are installed on your website so that you can collect data about your customers to give your team access to more information about their conversations. The CRM service also provides a number of links that can be used to integrate with other services such as MailChimp, HubSpot or Salesforce.
Custom Portals
  • Connect with your customers at all stages of the customer life cycle. It is not enough just to know who your customers are and what they want. In addition, you need to know how to take care of them, and that is why you should take care of a crm course that allows for better contact management with the aim of maximizing the customer life cycle. CRM service portals automate and standardize the customer information management process. Plus, it allows you to create personalized interactions with your customers, and helps you deliver customized offers that are likely to lead to repeat business.
Supports Smart Phones
  • Mobile apps help you stay in touch with your team, when you can't be in the office or handle customer calls. Creating a mobile app is essential for any company that wants to provide its employees with the tools they need to perform their jobs remotely.
  • At Sahbi CRM we provide native mobile apps for iOS and Android devices to help you if you want to grow your business and stay in touch with customers. CRM solutions allow storage, retrieval and management of customer data. The solution identifies the customer's needs and helps initiate a response. CRMs are designed to make it easier for your team to talk to your customers, while still achieving company goals.
Customer service all the time
  • Our team is constantly striving to improve your CRM software. We offer a range of services, from training and implementation of the user management process to troubleshooting. With our 24/7 support. Make sure you never feel lonely. Our experienced support staff have a deep understanding of our customer relations systems and can answer any of your questions. You can count on us for any problem you may have, we will be here to help you.

Customer Relationship Management (CRM) System in Marketing and Sales

The customer relationship management system at Sohoby Company provides many benefits to business owners, as it is a very important tool because it is a successful solution for many companies in all fields, as it provides a lot of data about customer inquiries, problems, and needs, which in turn allows the marketing department to better understand the target audience . And thus creating successful marketing campaigns tailored to their needs, and identifying services and products that meet their desires. In this way, the marketing department can make clearer decisions and achieve maximum success.

The CRM system also enables the sales team to achieve its goals efficiently and effectively by organizing their tasks, as the CRM system allows tracking customer records, contact history and online activities, creating quotations, and managing inventory. It also provides them with a list of products and services that may be of interest to customers, which helps the company to identify the individuals that are most important to them. Finally, the sales team will be able to view all the information in one place.

What do customer relationship management applications do?
  • CRM software is a must for any company looking to increase their customer base. These programs provide customer relationship management services that facilitate customer relationship management such as data analysis, contact management, and getting alerts when necessary. These programs can help you identify the most profitable customers. Sales and marketing professionals can use these software to create a more personalized customer interaction. This is achieved through targeted communication channels, such as email and social media, and by tailoring content to individual preferences.
  • A CRM database is used to organize information about your customers, so you can understand their preferences, history, and what they are likely to buy in the future. A CRM marketing system can be used to analyze customer behavior in relation to products, advertising campaigns, and other marketing activities. With this information, you can provide more targeted sales and marketing activities.
  • Designing electronic customer relations programs to improve customer management by creating an integrated perspective on the customer from all angles, studying their interactions with the business, and highlighting the information needed to conduct better conversations with customers. These programs enable different departments to access customer data, so they can take action more quickly and deliver a personalized experience.

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